Return Policy
RETURNS
Our policy is 30 days. If your purchase is more than 30 days old, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.
Certain types of products cannot be returned. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at waveliss.contact@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace defective or damaged items. If you would like to replace your item with the same one, please email us at waveliss.contact@gmail.com and send your item to: 11 Rue des Déportés Politiques, Saulnes, 54650, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to your home, you’ll receive a gift credit for the value of the returned item. Once your returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to them so they know you returned their gift.
Return shipping costs are your responsibility. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The delivery time for the exchanged product may vary depending on your location.
If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.